DAI Source Instana Observability Webinar – July 13, 2021

You have two angles for solving IT platform problems in the era of the cloud. The first is what practitioners call “Problem based”. This approach attacks an IT Platform problem based on it’s business outcome. It could be “My product catalog takes too long to load and annoys our online customers”. Or it could be “My maintenance teams can’t update repair orders when they finish a job in the field”. In these cases the problem solver uses Instana to focus on the layers of a particular application, dive in the data, create insights from the data, and take corrective action. With Instana, the reduced time to investigate and solve new problems makes it viable to solve problems as they happen, even without retooling an entire platform in advance. This is due to the low friction, high productivity tools included in Instana.

The second angle to solving platform problems is to activate observability across the platform. This approach is called “Platform based”. It is the approach favored by Site Reliability Engineers, Enterprise Architects, and IT Operations Managers. When an IT shop recognizes stubborn problems with failed customer interactions, slow systems, and burned out ops employees, this approach can make more sense. Observability is a different approach than prior generations of system monitoring and APM. When an IT shop is must think differently about APM across an entire portfolio of IT assets, observability is how they move forward.

In this webinar, consultants and practitioners will explain the two approaches with some examples of each. In addition, they will show a brief demo of how to use the tools in each case.