IBM HR: Using AI to achieve a measurable increase in employee learning satisfaction
15%
NPS point increase YoY after implementing cHaRlie
91%
Improvement in the turnaround time for updating attendance rosters
Challenge
The Event Management team within IBM HR’s Enterprise Learning Operations and Administration (ELOA) group provides end-to-end support for internal IBM learning engagements that support the development of IBMers all over the word.
“Historically, the event promotion as well as enrollment and attendee tracking processes were highly complex and manual. When replicated across thousands of events each month, those manual processes understandably became error prone,” notes Hema Nanthini Selvam, Transformation Lead, HR Services, ELOA, at IBM.
Solution
Using watsonx Orchestrate, Hema and her team built an AI assistant for event managers and they called it cHaRlie: Cognitive Human Resource Learning EM Assistant.
CHaRlie assists event managers with a range of critical but repetitive, error-prone tasks such as monitoring class enrollment, alerting managers to events that require follow up due to low enrollment, managing customized event promotion, deploying pre-event communications and logging attendance of virtual classes.
Ready to get started?
Ready to eliminate tedious Human Resources tasks so you can focus on the people? IBM’s AI-Powered software, WatsonX, is ready to take your company to the next level. Get in touch with a rep today!
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